Refund Policy

Last updated: October 13, 2026

We want you to love your Glowgrid. If something is not right, we will make it right.

Damaged, defective or wrong item

If your order arrives damaged, does not work, or is not what you ordered, email us within 30 days of delivery at jaydenrubalcaba65@gmail.com. Include your order number and a photo or short video of the problem. We will send a replacement or issue a refund.

Order never arrived

If your order has not arrived after 14 days, contact us and we will track it down. If we cannot get it to you, we will send a replacement or refund your order.

Changed your mind

Contact us within 30 days of delivery and we will review your request and work with you on a solution.

How refunds work

Approved refunds go back to your original payment method. Your bank may take 5-10 business days to show the refund.

Cancellations

To cancel or change an order, email us as soon as possible. If your order has already shipped we cannot cancel it.

Contact us

Email jaydenrubalcaba65@gmail.com and we will get back to you as quickly as we can.