Frequently asked questions
FAQ
How does Glowgrid work?
How does Glowgrid work?
Hang the net flat on your garage door, wall or window, power it on, and connect to the app on your phone. Pick a built-in design like Santa's sleigh, reindeer or a snowman, or switch scenes any time.
What sizes are available?
What sizes are available?
Three square sizes: 3.3 x 3.3 ft (1M), 6.6 x 6.6 ft (2M) and 9.8 x 9.8 ft (3M). Measure your space and pick the size that fits best.
Do I control it from my phone?
Do I control it from my phone?
Yes. You choose designs, switch scenes and set schedules from the app on your phone, so there is no need to climb a ladder to change it.
Can I make my own designs?
Can I make my own designs?
Yes. Along with the built-in animations, the app lets you draw your own pixel art and display custom text.
How does the bundle discount work?
How does the bundle discount work?
Buy 2 and save 20%. Mix and match any sizes. The discount is applied automatically at checkout, so there is no code to enter.
How much is shipping and how long does it take?
How much is shipping and how long does it take?
Shipping is free on every US order. Most orders arrive in about 8-14 days. Order early to have it up before Christmas.
Do you ship outside the US?
Do you ship outside the US?
Not yet. We currently ship to addresses in the United States only.
What if my order arrives damaged or does not work?
What if my order arrives damaged or does not work?
Email us within 30 days of delivery at jaydenrubalcaba65@gmail.com with your order number and a photo or short video. We will send a replacement or refund your order.
How do I contact you?
How do I contact you?
Email jaydenrubalcaba65@gmail.com or use the contact page and we will get back to you as soon as we can.